Learn how eligible refunds are reviewed and processed, including payment methods, refund timing, shipping charges and help with canceled or incorrect orders.

Customer Care / Payments & Refunds

Refund Policy

Clear expectations matter. Here is how refund requests are considered, approved and processed.

This policy applies to purchases from [LEGAL BUSINESS NAME] and should be read together with our Returns & Exchanges Policy and applicable laws.

01. When a Refund May Apply

A refund may be due when an eligible return has been accepted, when an order cannot be fulfilled, or when an applicable consumer-protection law provides a refund remedy.

Voluntary refunds for change-of-mind returns are subject to the terms disclosed in our Returns & Exchanges Policy.

02. Refund Review

Where a return of the item is required, we may need to receive and inspect the jewelry before confirming the refund outcome.

We may request order details and relevant supporting information to assess a claim appropriately.

03. Refund Processing Time

After a refund is approved, our processing arrangements are as follows:

[VERIFIED REFUND PROCESSING PERIOD]

Your financial institution or payment provider may require additional time to display the credit after processing.

04. Refund Payment Method

Refunds are generally directed to the original payment method where supported and required, unless another arrangement is agreed or legally permitted.

Actual refund method: [VERIFIED REFUND METHOD].

05. Shipping & Additional Charges

Whether original delivery charges or return shipping fees are refundable depends on the type of return, our published terms and applicable law.

Applicable shipping refund arrangement: [VERIFIED SHIPPING FEE RULE].

06. Canceled Orders

If you wish to cancel an order, please contact us promptly.

Cancellation eligibility may depend on the order status, fulfillment progress and applicable statutory rights.

Cancellation procedure: [VERIFIED CANCELLATION POLICY].

07. Incorrect or Defective Items

If you receive an incorrect, damaged or defective product, please provide your order details and a description of the issue.

We will review the situation and address it in accordance with applicable law, including any relevant repair, replacement or refund obligations.

08. Refund Questions

If an approved refund has not appeared after the communicated processing period, you may wish to check with your payment provider and then contact our customer care team.

Refund Assistance

Email: [CUSTOMER SERVICE EMAIL]

Please include your order number and relevant details.

Customer Care / Refund Policy