Understand how to request a jewelry return or exchange, review eligibility requirements and learn what to prepare before contacting our customer care team.

Customer Care / After-Sales Service

Returns & Exchanges

Fine jewelry is a personal choice. If something about your order is not as expected, we want you to know how to reach us and what happens next.

This policy explains the process for requesting a return or exchange from [LEGAL BUSINESS NAME]. Your applicable legal rights remain unaffected.

01. Return Request Period

Requests for an eligible return should be submitted within:

[VERIFIED RETURN PERIOD]

Please specify whether the period begins on delivery or purchase. Any mandatory statutory rights continue to apply.

02. Item Condition

For voluntary returns, eligibility may depend on the product's condition, its original components, and any disclosed product-specific rules.

Please retain your order confirmation and any packaging or accompanying materials until your request has been reviewed.

The applicable condition requirements are: [VERIFIED ITEM CONDITION RULES].

03. Exclusions & Special Items

Certain items may be subject to special return rules, depending on their nature and applicable law.

Any exclusions for resized, personalized, made-to-order or other specific products must be clearly disclosed before purchase.

Store-specific exclusions: [VERIFIED EXCLUSIONS OR NONE].

04. How to Request a Return

Contact customer care at [CUSTOMER SERVICE EMAIL].
Provide your order number, the item concerned, and the reason for the request.
If the item is damaged, defective or incorrect, include clear photographs where practical.
Wait for return instructions before shipping an item.
Follow the return method and packaging guidance communicated to you.

05. Exchanges

Exchange availability depends on the selected product, stock and the exchange terms offered by our store.

Exchange arrangements: [VERIFIED EXCHANGE POLICY].

Differences in price, shipping or applicable taxes will be explained when relevant.

06. Return Shipping

Return delivery instructions and responsibility for shipping expenses depend on the reason for return and applicable law.

Return shipping arrangement: [VERIFIED RETURN SHIPPING RULES].

Please do not send jewelry to an address that has not been confirmed for returns.

07. Damaged or Incorrect Items

If an item arrives damaged, defective or materially different from what was ordered, contact us promptly.

We will review the concern and provide available remedies consistent with applicable consumer law.

08. Refund Information

Once an applicable return has been assessed, refund arrangements will follow our Refund Policy and relevant legal requirements.

Customer Care / Returns & Exchanges